There is a 25% restocking fee. We will refund the remaining balance for products returned in their original condition and original packaging within 30 days of purchase. No need for a return authorization number. Just return the product to the address listed below with a copy of your order or at least a name and address on the inside of the package.
It is always nice if you tell us the reason for the return. But please be kind and repackage the product carefully. Keep in mind that in order for us to issue a refund, the product must be unused, unaltered and resalable.
Refunds do not include the shipping costs.
We do not accept returns on any of the following products:
Opaque Blackout Film (any size)
ADHESIVE EZ Film Frosted Window Film (any size)
ADHESIVE 100' Rolls of One-Way Mirror Film
ADHESIVE 100' Rolls of Frosted Window Film
CUSTOM CUT Film of any size
Send Returns to our warehouse:
WFW Returns Department
2814 Mercury Road
Jacksonville, Fl. 32207
* This is not a store front
Phone: 1-833-236-3959
Email: info@windowfilmworld.com
Items Lost in Transit:
If you have not received an item that has already been shipped, we need to be contacted within 30 days of your item being shipped. We will do everything we can to find the missing item. If it is not found, we will replace the item. After 30 days, we are no longer responsible for the lost item, and it will be your responsibility to contact the shipping company (USPS, UPS, or FedEx) to file a lost package claim.