Do you do any custom work?
We can have films that are made by Etch Art custom cut to your window specifications. We do not currently do any custom artwork projects.
Do we install the window film?
We are an online only company and we do not install the window film. However, our films are easy to install. We have installation guides for all of our products that can be found at this link: Installation Guides | Window Film World.
Can I get a catalog of your products?
Early on, we tried to keep a printed version available but found out quickly that it was impossible to keep it current with the ever changing sizes and product line. Everything we stock is on the website but we do not have catalogs.
Do you offer overnight or second day shipping?
Yes, we can ship Overnight, Second Day or 3-Day Select UPS. There are too many variables in size, weight and dimensions of our various products to offer a accurate online quote for shipping.
Please call 800-965-0573 for any special shipping requirements you have.
Which forms of payment do you accept?
We accept Credit Cards, PayPal, and Amazon Pay online or by phone or checks by mail prior to shipment. We accept all major Credit Cards such as MasterCard, Visa, Discover, American Express, as well as PayPal and Amazon Pay. We also accept checks by mail prior to shipment.
Can I send a check as payment?
Yes, you can add any items you wish to purchase to the shopping cart, then print the shopping cart and send it, along with your check payable to Window Film World to the address provided on the contact page. You can also use the PayPal check option provided in the shopping cart.
Can you cut the film for me before you ship?
Most of our window film is pre-cut to a variety of standard sizes. We do not cut film. You will find that all of the window film is very easy to cut to your specific size once you receive it. Read the installation guide carefully and double check your measurements before cutting. It is quite easy to cut while the backing is still on the film using sharp scissors.
Can I get samples?
We have samples of some of the films but not all. Most of our films are shipped directly from the manufacturers, so we do not keep supplies of the films on hand. Also, due to the patterns and designs on many of the films, sending a small sample would be of no value. We do not provide samples for any of our Vinyl Etchings films. If the film you have requested is available for a sample, we charge a $5.00 flat for shipping samples. If you need a sample you can request it using the contact form or call us at 800-965-0573.
What do I do if my order has been shipped, but I do not receive my order?
If you have not received an item that has already been shipped, we need to be contacted within 30 days of your item being shipped. We will do everything we can to find the missing item. If it is not found, we will replace the item. After 30 days, we are no longer responsible for the lost item, and it will be your responsibility to contact the shipping company (USPS, UPS, or FedEx) to file a lost package claim.
Can I return products?
While it would be nice if you never had to return products, we understand the there are occasions when you measured wrong or ordered the wrong product or just changed your mind. That is OK. We will refund any products returned in their original condition and original packaging within 30 days of purchase. No need for a return authorization number. Just return the product to Window Film World with a copy of your order or at least a name and address on the inside of the package. It is always nice if you tell us the reason for the return. Please be kind and repackage the product carefully. Keep in mind that in order for us to issue a refund, the product must be unused, unaltered and resalable. Refunds do not include the shipping costs.
We do not accept returns on any of the following products:
Opaque Blackout Film (any size)
ADHESIVE EZ Film Frosted Window Film (any size)
ADHESIVE 100' Rolls of One-Way Mirror Film
We do not accept returns on custom cut films.
What countries do you ship to?
Our shopping cart currently accepts orders shipped to the United States, Puerto Rico and US Virgin Islands.
For information on shipping to Canada, Australia, New Zealand, Ireland and United Kingdom, contact us with the exact items and quantities you wish to order and we'll email you an invoice for the total amount including shipping.
US Postal Shipping Rates have changed dramatically recently, and there are too many variables in size and weight of our products to charge an accurate shipping amount without first packaging and weighing the shipment.
We'll still be glad to ship to some international destinations but we'll just have to do it manually. Contact us with the exact items and quantities you wish to order, and the address it is going to and we'll email you an invoice for the total amount including shipping.
Please keep in mind that there may be import duties due upon receipt of the product. Window Film World is not responsible for paying those fees.
How soon will I receive my order?
Most orders will be sent U.S.P.S. First Class or Priority Mail. If there will be any delay in shipping or if an items is temporarily out of stock/back-ordered, we'll let you know by email. Although it is not guaranteed, Priority Mail is usually delivered in 2-3 days. First Class packages may take up to one week. While most orders are shipped within 1 business day, please allow 1-2 business days after you ordered for us to ship the order.
You do not have a large enough film for my glass. Can the window film be cut, matched and installed like wallpaper with seams?
Absolutely. With careful planning, measuring and clean straight cuts, any of the window films can be matched and put on in more than one piece. Some of the patterns are easier to match than others but when it is installed correctly, it is difficult to tell where the seam is. With today's monster glass doors and windows, it would be nearly impossible to stock enough sizes to fit them all. In addition, installing such huge pieces of film would be very awkward and cumbersome.
How do I install the window film and decals?
How do I remove the static cling film and decals?
Static cling vinyl will stay in place as long as you want but is quite easy to remove. Simply start in one corner with a fingernail or knife edge and peel the vinyl off the surface. Because all of our products are non-adhesive static cling, no messy residue is left on the surface.